HelloCaller

Calling from your number

Pick a contact, or add a new one

+

New message

Pick a conversation or enter a number

Website chat

Pick a chat to read it

Chats from your website show up here.

Pick a voicemail to play it

Pick a customer, or add a new one

Appearance

Saved in this browser only.

Layout

Theme

Light or dark

Spacing

Calls

Do Not Disturb

Off. Calls ring as usual.

Caller names

Look up unknown callersShows a name for US callers who aren't in your contacts. Names are kept for 90 days. Twilio charges for each new number looked up.

Incoming calls

What happens when someone calls your business numbers. Saved on the server, so it works with the app closed.

Business hours

Use business hoursOutside your hours nothing rings. Calls go to your receptionist or voicemail, and your website chat says when you're back.

Time zone

After hours, calls go to

Ringing

Ring for

Press 1 to answer on your cellYour cell asks you to press 1 before the call connects, so your cell's own voicemail can't grab it.

Ring order Add your cell after

Recording

Record every callEvery call starts with a short message so everyone knows it's recorded, as California law requires. Recordings show in each call's history.

What callers hear

AI receptionist

Send unanswered calls to the AI receptionistIf nobody picks up, the AI receptionist answers and takes a message. If it can't, the call goes to voicemail.

ElevenLabs agent ID ElevenLabs API key

The key needs access to Agents. Summaries of each call show up in the caller's history about a minute after the call.

Retell (try it on some of your numbers)

Calls to the numbers you tick go to your Retell agent instead of ElevenLabs. Retell needs a card on file before it can take phone calls, and its own "transfer the call" step won't work here because your phone already rang first.

Retell agent ID Retell API key

Numbers that use RetellYour other numbers keep using ElevenLabs.

Voicemail

Greeting

Transcribe voicemailShows the message as text and puts the first line in the alert. Twilio charges about 5 cents a minute.

Emails about calls

Email me new voicemailsWho called, what they said, and a link to play it.

Email me what the receptionist took downThe caller's name, number, what they need and the conversation, after each call it answers. Spam and hang-ups are skipped.

Send call emails to

Text back missed calls

Text callers you missSends one text from the number they called. Leave this off until your texting registration (A2P) is approved, and check that your registration covers it.

Message

Also text when the AI receptionist took the callOff means only callers who reached voicemail or hung up get a text.

At most one text per caller every

Spam calls

Carriers check whether a caller's number is real (STIR/SHAKEN). Contacts and anyone you've called or texted always ring.

Treat as spam Send spam calls to

Blocked numbers

Blocked callers hear a busy signal and never ring you. You can also block someone from their history.

Quick replies

Saved answers you can drop into a text or a website chat with the note button next to Send. {name} becomes the person's first name and {business} your business name. You can still change the words before sending.

Website chat

Chats from the chat box on your website show up under Chats. Your assistant answers first, and you can jump into any chat and reply yourself.

Turn on website chatOff means your website's chat box can't reach the dialer.

Your name in the chat

Assistant answers firstIt answers questions about your business and takes down people's details when they want a call back. Turn it off and only you answer.

What the assistant should know

It also reads your website for details. Only what's written here or on your site is shared with visitors.

Booking link (optional) Send leads to (optional)

Each lead the assistant takes is also POSTed here as JSON (form-name, source, name, email, phone, message).

Outside bot address (n8n)

Only if an n8n webhook should answer instead of the built-in assistant. Leave it blank to use the built-in one.

Websites that can use it

One per line, like https://yourbusiness.com. Add the www version too if your site uses it.

If you stop replying, give the chat back to the assistant after

Email me each chatWhen a chat has been quiet for 30 minutes, the whole conversation is emailed to you. Chats you replied to are skipped, since you've seen them.

Send chat emails to Before a chat starts, ask for

Asking first gets you more details, but fewer people start a chat. Either way, when nobody can answer right away, the chat box offers to take their number or email so you can follow up.

How the chat box looks

Color Side of the page Title First message Button text (optional)

Connect your website

Paste this line into your website, just before </body>, on every page where the chat box should show. Then add your website's address above.

Address for a custom chat box (like the one on the Gridline site):

Makes a new address and turns off the old one. Use it if the address got out somewhere it shouldn't.

Sound and devices

Saved in this browser only.

Microphone Speaker Ringer

Sounds

Ring soundTurn off to get incoming calls on screen only.

RingtoneClick one to hear it.

New text and voicemail soundPlays while the dialer is open. Do Not Disturb keeps it quiet.

VolumeFor the ringtone and alert sounds. Call audio uses your speaker volume.

Call soundsThe tones when a call connects or ends.

Notifications and app

Saved in this browser only.

NotificationsChecking...

Keyboard shortcuts

0 to 9, *, #: Keypad
Enter: Call the number, or answer
Esc: Decline, or close a panel
Shift + E: End the call
M: Mute
H: Hold
K: Show the keypad during a call
/: Search
Alt + 1 to 6: Switch screens
?: Show this list

Plan and usage

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Texting registration

Phone carriers want to know which business is texting before they deliver texts from a local number. Fill this in once and we send it to them for you. Use your details exactly as they are on your IRS paperwork.

Your business

Legal business name Business type Industry EIN (federal tax ID) Website Street address Suite or unit (optional)

City State ZIP

Company type

Who the carriers can contact

First name Last name

Job title Position Email Phone

There's no extra charge. Approval usually takes 1 to 3 weeks, and you can keep calling and texting customers who contact you first in the meantime.

Usage and cost

What Twilio and the AI receptionist have charged this month so far. Twilio's numbers come from your Twilio account and can run a few minutes behind.

What this account's phone service and AI receptionist cost you this month so far. Phone charges can run a few minutes behind.

On each call

Recent shows what each call cost in total. A person's history splits it into Twilio and ElevenLabs. Twilio's price covers every line in the call and any recording, and can take a few hours to show up. Twilio's small conference fee is only in the monthly total above.

Recent shows what each call cost in total. A person's history splits it into phone and AI receptionist. The phone price covers every line in the call and any recording, and can take a few hours to show up.

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HelloCaller

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Calls

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Website chat

Sound and devices

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Plan and usage

Texting registration

Usage and cost

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